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Dmytro Rukin, CEO of LaFinteca

Dmytro Rukin

Dmytro Rukin, fintech entrepreneur and CEO of LaFinteca

The customer who will never know my name

The customer who will never know my name, article cover

Picture a shopper in Mexico City buying shoes at eleven at night. They tap pay, the SPEI transfer clears, they close the tab and go to bed. That shopper will never know our name, and to me that is how a finished product should look. The day a customer has to learn who we are is usually the day something broke. Consumer brands live on recognition. A payments company runs on the opposite fuel, trust so complete that it fades from view. Merchants connect once and reach Pix in Brazil, SPEI in Mexico, PSE in Colombia and bank transfers in Chile, then get back to their own business. What they want from us is an approval rate that climbs, reconciliation that closes clean at month-end and FX that behaves between capture and settlement. Choosing this work means rarely being the name in the headline. I’d rather be indispensable than famous. Fame gets bored and wanders off. Being relied on lasts.

Read the full article on → TechBullion

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